Privacy Policy

Last Updated: 3 March 2026 · Movdelo · info@movdelo.com

1. Introduction

Movdelo ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data submitted through our website movdelo.com, in accordance with Chilean Law No. 19.628 on the Protection of Private Life and applicable data protection principles.

By using our website or submitting information through our contact forms, you acknowledge that you have read and understood this policy.

2. Who We Are

Movdelo provides specialized technical services for ventilation and HVAC systems in residential towers in Chile. Our registered office is located at Av. Luis Pasteur 5850, oficina 403, Vitacura, Santiago, Chile. You can contact us regarding data matters at info@movdelo.com or +56 9 9030 3719.

3. Information We Collect

We collect information that you voluntarily provide to us when you:

• Complete a contact form on our website
• Request an inspection visit through our visit request form
• Send us an email or call us directly

The information we may collect includes:

• Full name
• Email address
• Phone number
• Building address or location
• Your role (administrator, resident, property manager)
• Message content and details about your enquiry

We also collect certain technical information automatically when you visit our website, including IP address, browser type, pages visited, and time of visit. This information is collected through cookies and similar technologies as described in our Cookie Policy.

4. How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your enquiries and contact requests
• To arrange and coordinate inspection visits
• To provide technical service information relevant to your building
• To communicate with you about service scheduling and follow-up
• To improve our website and service offering based on aggregate usage data
• To comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

5. Legal Basis for Processing

We process your personal data on the following bases:

• Consent: When you submit a form, you expressly consent to the processing of your data for the stated purpose.
• Legitimate interest: To respond to enquiries and manage our business communications.
• Legal obligation: Where required by applicable Chilean law.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry data is typically retained for up to three years from the date of last contact. You may request deletion of your data at any time by contacting us at info@movdelo.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. Access to personal data is restricted to personnel who need it to perform their duties.

8. Third-Party Services

Our website may use third-party services for analytics and functionality (such as Google Maps for location display). These services have their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with through our website.

9. Your Rights

Under Chilean Law No. 19.628 and applicable data protection principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent at any time (where processing is based on consent)
• Object to processing of your personal data

To exercise any of these rights, please contact us at info@movdelo.com. We will respond to your request within a reasonable timeframe.

10. Cookies

Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@movdelo.com
• Phone: +56 9 9030 3719
• Address: Av. Luis Pasteur 5850, oficina 403, Vitacura, Santiago, Chile